Privacy Policy
Watford Movers Privacy Policy
This Privacy Policy explains how Watford Movers collects, uses, stores, and protects personal data relating to our customers in the Watford area and surrounding locations. We are committed to complying with the UK General Data Protection Regulation and all applicable data protection laws, and to handling your personal data in a lawful, fair, and transparent way.
Who this Privacy Policy applies to
This Privacy Policy applies to all individual customers and prospective customers of Watford Movers in the Watford area, including people who request a quotation, make a booking, use our removal or related services, visit our website, or otherwise interact with us as a private individual. It does not apply to employees, job applicants, or business-to-business contacts where separate privacy information may be provided.
Personal data we collect
We may collect, use, store, and process the following categories of personal data about you, depending on how you interact with us and which services you use:
Identification and contact details: name, title, postal address, pick-up and drop-off addresses, email address, and any other contact details you provide.
Booking and service information: dates and times of your move, inventory and item descriptions for removal, access instructions, property type and floor level, parking and entry details, and any other information required to deliver our services.
Communication data: information you provide when you contact us by phone, form, or other communication channels, including enquiries, complaints, and feedback.
Billing and payment data: details necessary to issue invoices and process payments, such as billing address and payment-related information. We do not store full card details when payment is processed through secure third-party providers.
Technical and usage data: limited information about how you interact with our website or online tools, such as your browser type, device type, and similar usage information where this is collected to support functionality or security.
Special category data: we do not routinely seek to collect sensitive personal data. If you voluntarily share such information, for example to explain accessibility needs or special requirements for your move, we will treat it with additional care and only use it where strictly necessary for the relevant purpose.
How we collect your personal data
We collect personal data directly from you when you request a quote, make a booking, communicate with us, or otherwise provide information as part of using our services. We may also receive data from third parties where you have authorised them to share details with us, such as comparison or referral services that you use to request moving quotations, or other service providers involved in your move. In limited cases we may collect additional information from publicly available sources where required to verify addresses or for fraud prevention and legal compliance.
Lawful bases for processing your data
We rely on the following lawful bases under data protection law to process your personal data:
Contractual necessity: to take steps at your request before entering into a contract, such as providing quotations, and to perform a contract with you, including managing your booking, providing removal and related services, and handling your payments.
Legitimate interests: to pursue our legitimate business interests in a way that is fair, balanced, and does not override your rights, for example to manage and improve our services, respond to enquiries and complaints, maintain business records, protect our assets, and prevent fraud or misuse of our services.
Legal obligation: to comply with legal and regulatory requirements, including tax, accounting, record-keeping, and responding to lawful requests from authorities.
Consent: where we rely on your consent for specific uses of your data, such as certain types of marketing or the use of optional cookies or similar technologies, we will clearly ask for your consent. You can withdraw consent at any time.
How we use your personal data
We use your personal data for the following purposes:
To provide quotations, manage bookings, and deliver our removal and related services.
To communicate with you about your enquiries, quotes, bookings, updates to our services, and any changes that may affect your move.
To issue invoices, process payments, handle refunds or disputes, and maintain accurate financial records.
To plan, organise, and carry out your move safely and efficiently, including assessing access requirements and any special instructions.
To manage our relationship with you, including obtaining feedback and handling complaints or claims.
To improve our services, operations, and customer experience, including reviewing service performance and internal training.
To comply with legal obligations and to establish, exercise, or defend legal claims.
We do not use your personal data to make decisions based solely on automated processing that have legal or similarly significant effects on you.
Sharing your personal data with processors and third parties
We may share your personal data with carefully selected third-party service providers that act as data processors on our behalf. These may include providers of information technology, hosting, secure payment processing, communications tools, and business support services. These processors are only permitted to process your data on our written instructions and must apply appropriate security measures.
In certain situations we may also share your data with other third parties acting as independent controllers, such as insurers, legal or professional advisers, or other removal or logistics companies where necessary to deliver a service you have requested or to handle a claim. Where we use comparison or referral services and you submit your details to them, they may share your personal data with us in line with their own privacy notices.
We will disclose personal data when required to do so by law or when it is necessary to protect our rights, property, or safety, or that of our customers or others. We do not sell your personal data.
International transfers
Our core services are provided within the United Kingdom. If it becomes necessary to transfer your personal data outside the United Kingdom or European Economic Area, we will ensure that an adequate level of protection is in place, for example by using standard contractual clauses or relying on an adequacy decision, and we will take appropriate steps to protect your privacy.
Data retention and storage
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. In most cases, core customer and transaction records are kept for up to six years after the end of your relationship with us, to comply with legal obligations and to enable us to respond to any queries or claims.
Where data is no longer required for the purposes set out in this Privacy Policy, we will securely delete, anonymise, or otherwise remove it from our systems. Retention periods may vary depending on the type of data and the context in which it was collected.
Security of your personal data
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include access controls, staff training, secure storage, and regular review of our security practices. While we take reasonable steps to safeguard your data, no system can be completely secure, and you are also encouraged to take care when transmitting information to us.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These include:
Right of access: you can request a copy of the personal data we hold about you and information about how we process it.
Right to rectification: you can ask us to correct inaccurate or incomplete personal data.
Right to erasure: in some circumstances you can ask us to delete your personal data.
Right to restriction of processing: you can request that we restrict the way we use your data in certain situations.
Right to data portability: where our processing is based on consent or contract and carried out by automated means, you can request a copy of your data in a commonly used, machine-readable format and ask us to transmit it to another controller where technically feasible.
Right to object: you can object to our processing of your personal data where we rely on legitimate interests, including any direct marketing activities.
Right to withdraw consent: where we rely on your consent, you may withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
If you wish to exercise any of these rights, you should contact us using the contact details provided on our website or in your service documentation. We may need to verify your identity before responding to your request.
Complaints and contact
If you have concerns about how we handle your personal data, you should contact us in the first instance so we can address your query. You also have the right to lodge a complaint with the data protection supervisory authority in the country where you live or work. In the United Kingdom, this is the Information Commissioner.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The latest version will always be made available by us, and the date of the most recent update will be indicated. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
